We are delighted to announce that Visit Scotland has awarded us an amazing 4 stars in their Quality Assurance Scheme within the tourist shop sector.
Visit Scotland’s Quality Assurance scheme is a benchmark for quality across the tourism industry and operates across accommodation, visitor attractions and food sectors.
Once a business signs up to be part of the scheme, an assessor visits the shop unannounced and under the tourist shop category grades three main aspects of the business: pre-arrival; arrival; and attraction/presentation. Under these headings they assessed our online presence, the exterior appearance and signage of the shop, the interior orientation, decor and layout, the range and presentation of products and the general appearance, attitude and efficiency of the staff.
The feedback we got from the Visit Scotland Assessor was fantastic and we are over the moon with our Four Star rating!
Given that this Quality Assurance Scheme is recognised on an international level, we are honoured to be part of it and look forward to working more closely with Visit Scotland over the coming years.